[email protected] / 07786328846

Frequently Asked Questions


See below a collection of Frequently Asked Questions to help you out.

Shipping


What areas do you cover?

We offer our full set up service mainly in Gloucestershire and the surrounding counties however all enquiries are considered and we will endeavour to travel further if we can.

Our nationwide service covers the whole of England as your selected items will be couriered to you.

Is there a delivery charge?

Events within a 20 mile radius of GL5 4BB that are over £200.00 automatically qualify for free delivery, fitting and collection. If your event dosn’t meet these criteria and there is a delivery charge it will be clearly stated on your quote.

General


What size of events do you cover?

We have the capacity to cover any size event, whilst many of the events we cover are weddings we also regularly cover corporate events up to 500 guests.

What types of chair can you cover?

We can cover almost every type of chair from folding chairs to banquet chairs. It is important that the covers fit perfectly, to ensure the best possible fit all our covers are tailored to fit specific types of chair.

How will we know we have selected the right cover for our chairs?

If it is a venue we haven’t covered before we will ask you for the type of chair and if possible a photo of the chair that can be texted or emailed to us. This will give us the information required to select the correct cover. If you are unsure of these details it is not a problem as we are happy to contact the venue directly to find out these details.

Do we need to do anything with the covers once they have been used?

Once we have fitted your covers we will speak to the venue and arrange for them to store all hired items ready for us to collect the day after the event.

Orders


How do we place an order?

First of all use the contact us page to provide details of your event requirements (where the event is taking place, what items you require etc), we will then contact you to let you know if the required date is available and provide you with a quote.

If you want to go ahead after receiving the quote then please email us so we can hold the date for you, we will hold your date for you for 14 days.

Once your date is reserved you can download the booking form from the website, complete it and send it to us with a cheque covering the 25% deposit, alternatively you can transfer the deposit electronically. Once we have received your booking form and deposit your event will be confirmed.

How much deposit do you require?

We ask for a 20% deposit along with a completed booking form to secure the booking.

When is the remaining balance due?

We will contact you around four weeks prior to the date of your event to confirm all the booking details with you, once we have confirmed all the booking details are still correct we will email you with the remaining balance and payment details.

What payment methods do you accept?

We accept payment by cheque and electronic bank transfer. If you would like to pay by bank transfer please contact us for our bank account details.

Are we required to pay a damage deposit?

We don’t charge a damage deposit however if chair covers, sashes or any other products hired are damaged beyond repair we will send an invoice to cover our costs.

We are not sure exactly how many chair covers we will require. Can we change the amount required once we have completed the booking form?

Yes this is not a problem and we can accommodate changes in numbers – we will ask for your final numbers around four weeks before your event date so we can calculate the remaining balance. Even after this point we will do our very best to accommodate any changes in numbers.

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