info@bluegoosehire.co.uk / 07786328846

Frequently Asked Questions


See below a collection of Frequently Asked Questions to help you out.

Delivery


What areas do you cover?

We are based in Gloucestershire and as a general rule we work within a 1.5hr drive of our base not far from junction 13 of the M5 – areas we deliver to regularly include:

Cheltenham, Gloucester, Stroud, Berkeley, Wotton & Tetbury

The Cotswold villages of Stow, Chipping Campden and Bourton and Moreton in Marsh.

Cirencester, South Cerney & Swindon

Bath, Chippenham & Bristol

South Wales, Monmouth & Ross on Wye

Worcester & Stratford Upon Avon

If you are further afield please get in touch and we will do our best to help.

Is there a delivery charge?

If there is a delivery charge then it will be clearly shown on your quote.

Orders


How do we place an order?

First of all use the contact us page to provide details of your event requirements (where the event is taking place, what items you require etc), we will then contact you to let you know if the required date is available and provide you with a quote.

If you want to go ahead after receiving the quote then please email us so we can hold the date for you, we will hold your date for you for 14 days.

Once your date is reserved you can download the booking form from the website, complete it and send it to us with a cheque covering the 25% deposit, alternatively you can transfer the deposit electronically. Once we have received your booking form and deposit your event will be confirmed.

How much deposit do you require?

We ask for a 20% deposit along with a completed booking form to secure the booking.

When is the remaining balance due?

We will contact you around four weeks prior to the date of your event to confirm all the booking details with you, once we have confirmed all the booking details are still correct we will email you with the remaining balance and payment details.

What payment methods do you accept?

We accept payment by cheque and electronic bank transfer. If you would like to pay by bank transfer please contact us for our bank account details.

Are we required to pay a damage deposit?

We don’t charge a damage deposit however if chair covers, sashes or any other products hired are damaged beyond repair we will send an invoice to cover our costs.

Have any questions we didn't answer?